It’s true, I’m terrible. I am a hot mess. From the time I get up, until the time I’m in the fluff, I’m in a constant state of anxiety. Some days it’s worse than others, but I can tell you 100% of the time that it is consistently there, and has been for years. I get heartburn, headaches and sweats…
I just really want you to know:
I worry about YOU. I want to know that you are ok and that YOU feel peace of mind that your dog is happy, loved and smiling and that your home is safe and sound while you are away and welcoming for you when you get home. I think ALL day long about your dog, your dog’s health, your dog’s behavior and how your dog is progressing through training, a sickness or a behavioral obstacle we are trying to overcome together. I feel good when you feel good, and my heart breaks and I cry when yours does. Then I think about if your leash is where you like it, did your sitter text you the way you like and how and what can I do to make Walkies JUST a little bit better each week so that maybe my anxiety will go away, just for one sec…
I have anxiety when it comes to my dogs Boss, Lasagna and Sardine (yes, she’s a dog NOT a fish). The same way I worry about YOU and your dog, I worry about them. I worry that if my husband leaves the house for a bit when I’m not home and leaves the door unlocked by mistake, that someone will come in and steal them (he says I’m nuts…I’ve heard that from others too). I worry that if I don’t leave channel 6 or ESPN on for them when I leave, that they may get sad or scared of what may come on…like Law and Order SVU or something. I check the doors 100 times to make sure they’re locked, make sure my curling iron is unplugged 25 times and make sure that they have fresh, clean and full water before I can set the alarm and leave my house.
I am absolutely CRAZY when it comes to taking care of my dogs. I always laugh when someone tells me “they are SO sorry they are such a crazy dog owner.” I always tell them, “You are NOT half as crazy as I am, so you’re in great company!”
The fact that you’re reading this leads me to believe that you have a little bit of this “dog crazy” inside of you too, maybe not as much, or maybe a little more. The point is, is that I totally understand! To me, you are NOT high maintenance, you just LOVE your dog, and I LOVE you for doing that (I also LOVE you because maybe you don’t think I’m as crazy as my husband thinks I am about our dogs…or ALL animals for that matter).
I not only understand exactly how hard it is for you to leave your dog behind when you leave for work, but I also know how excited you get to see him when you are on your way home. I also know you picture what he’s doing while you’re not there. I know you think he’s looking sad when you are packing to go away and you can’t bring him, or MAYBE that you would leave your trip a little early so you could get home to see him (maybe not, but I would. I told you I’m nuts!). I also know it’s so hard to see them uncomfortable, hurt or not feeling well. I know what it’s like to be worried. I get you, because that’s who I am.
(Here’s a pic of my boys Boss, Lasagna and Sardine that I kiss 3 times each and every time I take off on a plane like a freaking nut job crazy person. What the people next to me must think of a weirdo kissing their phone!!!)
It was with the realization, I am the VERY worst version of a client that there could ever be, EVER ( I’m high maintenance, ask a million questions that have already been answered, ask if things like “feeding them” have happened even though I have already gotten pics of said meal, are they smiling and is every single hair in the same place it was when I left?) I KNEW my stupid anxiety could no longer hindrance BUT must now be used as a remedy for YOU and your anxiety.
If I consider myself the WORST client ever, and could take ALL of my concerns, far out worries and requests and integrate them just as the foundation of our services…I would grow and continue to evolve Walkies into a business that is actually helping our clients lead better lives by taking some of their anxieties and fears off of their plate, NOT just walking their dog. The trust you put in me and the amazing team of sitters we have is respected, valued AND in our hearts. We are truly doing the very best we can for you. We love your dog like we love our own. We protect you and your home like you are our family. I want you to know that when we make a mistake (yes, we make mistakes…we’re not robots), that myself and our team will always be honest with you as soon as it happens. Just know that because I check my doors 50 times before I leave the house, your sitters are instructed to. My craziness becomes our actual policy…catch my drift?
Your trust in us is what is important to me. I will always be honest with you. The part that makes me the WORST business owner is…the financial side of this is NOT and has never been the reason I have WALKIES. It literally is because I LOVE dogs, and I LOVE people that love dogs and I want to make sure I can help anyone that needs help easing their fears and anxieties that revolve around their pets. I can honestly say that your dog and you are what matter to me and I will do what ever it takes to make sure that the trust you have in me and my team is 100% and part of that is telling you when we mess up, and eat crow. Now, of course I do NOT like when we mess up, but when we do, said mistake is handled immediately and that I literally go into our systems, examine them, have meetings and change whatever it is that needs to be changed, fixed or added in order to ensure it doesn’t happen again.
I want you to know that I have my nose in EVERYONE’S business that is working for Walkies. That in order to be considered for a position with us the criteria is not only ability to walk and care and talk to dogs BUT have the heart, attention to detail, the honesty and reliability it takes to lower our clients’ anxieties, understand that there are no “high maintenance” clients, they are just simply anxious and nervous dog parents that want to make sure their baby is in good hands.
I get it and I get YOU. Your worst high maintenance moment is probably my best, so never feel bad. We know you just love your dog. And thank you, every time you need something or tell us something, it makes WALKIES better, and that is a remedy for my anxiety and nuttiness!
Andrea is devoted to providing her Philadelphia with the best that dog walking and pet care has to offer and training both the 2 legged and 4 legged to live in harmony from the first day their new addition arrives.
Andrea Fenner is the owner of Walkies Dog Walking Service and the owner of The Cat Peeps – The ONLY Cats ONLY Cat Sitting Service. She is the author of The WALKIES Guide to Potty Training and How To Start your Dog off Right (for a healthy, happy well-behaved life) and is also an active member of National Association of Professional Pet Sitters, The Female Entrepreneur Association and an active volunteer NFTE.
Andrea is devoted to providing her customers with the best that pet care has to offer and training both the 2 legged and 4 legged to live in harmony from the first day their new addition arrives.
Andrea attended Villanova University for Biology, Temple University for English and graduated from Pratt Institute and received her degree in Graphic Design. She is a devoted runner, a certified yoga instructor, Yogi and health nut and just nuts. She lives in NJ and NYC with her husband Tim Borror with their dogs Boss, Lasagna and Sardine and is a proud stepmother to Sebastian.