RATES & FEES
All of our rates and fees can be accessed through our websites.
HOLIDAY SURCHARGE FEES (PER VISIT)
- New Year’s Day, January 1st / $15
- Martin Luther King Day, 3rd Monday in January / $5
- President’s Day, 3rd Monday in February / $5
- Easter / $15
- Memorial Day, last Monday in May / $15
- Independence Day, 4th of July / $15
- Labor Day, 1st Monday in September / $15
- Thanksgiving Day, 4th Thursday in November / $15
- Christmas Eve / $15
- Christmas Day / $15
- New Year’s Eve / $15
WEEKEND & EVENING SURCHARGE FEES
There is a $1.99 additional fee for each scheduled evening visit (starting at 6pm); and there is a $1.99 additional fee for every scheduled weekend visit (Saturday and Sunday).
*** Evening surcharge is waived if Medication Administration is scheduled.
In order to keep our overall rates and charges low, provide “the extras” and maintain our excellent service, a 5% Administration Fee is added to every invoice to cover a portion of business costs. These costs include, but are not limited to: providing our sitters with employee benefits (workman’s comp and paid time off), our liability and bonding policy, insurance(s), tax liabilities, sitter vetting and orientation programs, background checks etc.
THE CAT PEEPS
There is a $1.99 additional fee for each scheduled evening visit (starting at 6pm)
***Evening surcharge is waived if Medication Administration is scheduled.
LAST MINUTE SERVICE FEE
Sometimes emergencies happen – our goal is to help you when you need it most, even at the last minute. However, do not assume that we have received your last minute request until you have received an invoice/confirmation via e-mail.
***An additional fee of $9 will be added to your visit request.
A one-time $15.00 fee will be charged for processing all new clients. This fee is non-refundable. This fee is added into your first service order invoice. Clients and prospects that schedule and receive a registration meeting and do not book service are still required to submit and complete payment for registration meeting.
Walkies accepts payment via credit card through PayPal. A link is provided at the bottom of each invoice.
We will email your itemized and detailed service order for your review. You can then let us know if any changes need to be made to the order. Payment is due PRIOR to start of service (BEFORE the first visit date on each invoice.) Reservations are not considered confirmed until payment is received in full.
We do not issue refunds, but we will credit your account for any cancelled visits that adhere to our policy (please see our cancellation policy below.) Credits expire after 6 months.
Our regular office hours are Monday-Friday from 9:30am to 4pm. The office is closed on weekends and all Federal holidays. Calls are monitored for emergencies when the office is closed. All other calls are returned during regular business hours.
Your reservation is only confirmed when you have received a final invoice/confirmation via e-mail. To make a reservation, you may use our on-line scheduling system, send us an email or call the office at 215-806-2945. Messages left are NOT considered confirmations.
We adhere to a strict policy of NO OVERBOOKING. Therefore, once you have contracted services, we will turn away business in order to accommodate your schedule. You will be charged for all visits and overnights without proper notice of cancellation.
Monthly Walks and Just Walks: 24 hours notice of cancellation
The Cat Peeps: 24 hours notice of cancellation
Overnights: 7 days notice of cancellation
50% of total credited to your account with less than 7 days notice
0% of total credited to your account with less than 48 hours notice
Early return home resulting in cancellation of additional walks and/or overnights will NOT be credited
Weekly Midday Walk Clients: You receive up to 3 credited cancellations per monthly invoice. Scheduling vacation or “off” time PRIOR to payment of invoice will not count toward your cancellation quota.
ANY weekend or holiday service scheduled, booked and confirmed; regardless of how many visits MUST BE CANCELLED 24HRS PRIOR TO FIRST SCHEDULED VISIT in order to receive credit, regardless if visit being cancelled falls 24 hours or more of day cancellation is requested
i.e. If client has a visits scheduled Thursday through Sunday and would like to cancel Sunday, and notifies office to cancel Thursday [or after] the visits will NOT be credited
i.e. If client has a visits scheduled Thursday through Sunday and would like to cancel Friday, Saturday and Sunday, and cancels Thursday [or after] the visits will NOT be credited
Walkies and The Cat Peeps do NOT give exact times for visits. Visits are provided within the window of service requested (outlined below.) If you would prefer an “earlier” or “later” window, your sitter will do their best to accommodate. Times requested in online service requests are noted as morning, midday or evening only, NOT the specific time. If you would like to reserve a specific time please contact the office, and we will do our best to accommodate your request.
***$5 will be added to the cost of each visit reserved with a specific visit time.***
- Morning and Evening visits occur between the hours of 7am and 9am
- Mid Day Walks occur between 11am and 2:30pm
- Late in the Day walks occur between 3pm and 5:30pm
- Evening visits are between 6pm and 8pm
***Cats are visited a minimum of every 48 hours and dogs are visited a minimum of every 12 hours.***
FRIENDS AND FAMILY ACCESS
We understand that your friends and families may want to check in on your pets while you are gone, however, our policy is to not provide “shared” pet care with outside services, friends, family etc. due to restrictions set for by our liability insurance. This policy is in place should anything happen with your house, or worse, something with your pet(s) while they are in care of your friends, or while someone other than us was in your home. Walkies, LLC could be held liable, even if we were not responsible.
We will NOT provide service for pets in conjunction with another party. If we arrive at your home and there is an unexpected person in your home, we will leave the premises, and report our finding to the local authorities if necessary. Additionally, Walkies is not responsible for any damages incurred to or in your home or to your pet during any time period that anyone other than Walkies, LLC has access to your home.
Walkies requires 2 sets of keys: 1 copy for the assigned sitter and one copy for the office as back-up. We ask that you give the keys to your assigned sitter at your registration meeting. ANY other time for the sitter to pick up or drop off keys is a $10 charge each way (pick up and/or drop off.)
- Client assumes responsibility of notifying assigned sitter and the office of ANY changes of keys, locks or codes
- Client ensures that assigned sitter AND Walkies office has current, usable and active keys and codes at all times.
- Client MUST notify office of any changes to keys, locks or codes
- Client releases Walkies from any and all liabilities and expense related to locksmith fees to gain access to their home resulting from client’s failure to comply with the above stated key policies
Walkies will NOT care for unsecured pets. This means outdoor cats or dogs.
SPECIAL NEEDS ADDENDUM
Walkies will NOT provide a “back-up” sitter from our team to our clients with “special needs” pets should client’s assigned sitter be unavailable, but clients will be notified in advance of any dates that their assigned sitter is unavailable. Client and Walkies will determine the best coverage option to protect client, client’s pet(s), and client’s home.
It is the client’s sole responsibility to pet-proof any areas of the home and/or property to which the pet has access. This includes thoroughly inspecting fences, gates, latches, doors and other devices meant to keep the pet inside or away from any ‘forbidden’ areas. The pet sitter does not assume and has no liability for any injuries the pet may sustain while in its own home.
Walkies and The Cat Peeps reserve the right to adjust the thermostat, close/open windows (as long as it remains safe and secure), turn air conditioner on/off or etc. in ALL of our client’s homes if our sitters feel the climate is posing a health risk to your pet(s) in our care. We will notify if any of the adjustments are made.
It is the pet owner’s responsibility to provide safe access to their home (for examply, shoveling their sidewalks, steps and porch.)
We recognize that your privacy is important to you and your family. We will not, at any time, either directly or indirectly, use any information for our own benefit, disclose, or communicate, in any manner, any information to any third party.